As a Client Experience Associate, you’ll be the dedicated, friendly point of contact for all Acquisition.com Scaling Workshop attendees and book customers. Your focus will be creating exceptional experiences, ensuring every client feels supported, valued, and excited about their journey. You’ll work closely with client success, sales, and event teams to deliver seamless support before, during, and after workshops.
The Worker Operations team owns every part of the worker journey, keeping our marketplace reliable, high-performing, and built on trust. We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. If you’re driven, sharp, and not afraid to grow from the ground up, we want you.
In this role, you will play an active role in enhancing the overall customer experience, and team efficiency. This is an excellent opportunity if you are a creative problem solver, team player, and critical thinker. You will answer customer calls (4-5 hour per day), and reply to email inquiries in a fast-paced environment. Act as a point of escalation for complex customer and process issues.