Provide outstanding support to current and potential caregivers, prioritizing their engagement and satisfaction. Achieve complete resolutions for caregiver inquiries and issues. Collaborate cohesively with the broader Customer Support & Operations Department teams to ensure a positive experience & facilitate smooth and safe rides. Build trust and comfort with caregivers through excellent customer service.
Be the first voice a patient – or their family -hears when reaching out to Sailor Health, guiding older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way. As the steady hand, each new patient navigates the journey into care, from matching with the right therapist to feeling confident and understood every step of the way.
We are looking for a proactive, client-focused Customer Success Manager (CSM) to join our growing team. In this role, you will serve as the primary point of contact for our customers, helping them achieve their desired outcomes while maximizing the value of our products and services. You will be responsible for fostering strong client relationships, supporting the successful execution of customer campaigns, and ensuring long-term satisfaction, retention, and account growth.